Director of People Operations
Shield AI is a U.S. defense-technology company developing AI-powered autonomy software and autonomous aircraft for military and allied operations.
Funding history
Investors
About Shield AI
Shield AI builds Hivemind, an end-to-end AI-pilot and mission-autonomy software platform for resilient operations in GPS- and communications-denied environments, alongside aircraft and simulation products including V-BAT, X-BAT, and Aechelon.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will define and execute the People Operations strategy, operating model, and roadmap. Lead employee lifecycle operations, build AI-enabled self-service and support processes, establish service metrics and controls, and improve systems, workflows, data quality, compliance, and service delivery.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- 15+ years of progressive HR or People Operations experience in complex or high-growth environments
- 7+ years leading People Operations or HR Shared Services teams
- Experience designing and scaling shared services and service delivery models
- Operational transformation experience, including automation and AI-enabled solutions
- Expertise in employee lifecycle operations, compliance, and data governance
- Experience partnering with HRIS and enterprise technology teams
- Experience with KPIs, SLAs, and operational reporting
- Leadership, communication, and stakeholder management skills
Responsibilities
- Define and execute the People Operations vision, operating model, and multi-year roadmap
- Lead day-to-day People Operations across the employee lifecycle
- Lead and scale the People Operations function
- Establish team structure, capacity planning, KPIs, and operating rhythms
- Transform People Operations into a self-service-first, AI-enabled support model
- Design and implement service delivery architecture, automation, case management, and digital support channels
- Lead enterprise knowledge management
- Own service performance, including SLAs, response times, quality, and employee satisfaction
- Own end-to-end workforce lifecycle processes
- Lead process redesign and automation initiatives
- Ensure operational continuity and audit readiness
- Ensure employee data accuracy, security, and integrity
- Partner with HRIS, Payroll, Legal, Finance, IT, and Talent Acquisition
- Define and execute the People Operations technology roadmap
- Establish service metrics, dashboards, and reporting frameworks
- Drive continuous improvement and data-informed decision-making
Benefits
- Bonus
- Equity