Director, Digital Assets Operations
Fidelity Investments is a privately held, Boston-headquartered financial services company providing investing, trading, retirement, wealth management, brokerage, workplace benefits, custody and clearing, and digital-asset services.
About Fidelity Investments
Fidelity serves individual investors, employers, wealth-management firms, institutions, innovators, and charitable donors through diversified financial-services businesses. Current offerings include brokerage and trading, mutual funds and exchange-traded products, retirement and workplace savings, financial planning and advice, wealth management, institutional custody and clearing, and crypto/digital-asset products.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead the operational delivery of new digital asset products and capabilities, taking complex initiatives from requirements through go-live and transition to ongoing operations. You will independently own major launches, translate product requirements into delivery plans, resolve gaps, manage dependencies and drive decisions across Product, Technology, Risk, Compliance, Legal, Custody and external providers. You will also confirm launch readiness, establish post-launch ownership and improve repeatable launch playbooks.
Requirements
- Bachelor's degree or equivalent experience; 10 plus years of relevant experience preferred; CAIA, CFA and/or MBA is a plus
- Experience independently leading complex product launches, cross-functional programs or operational capability delivery within asset management or financial services
- Understanding of investment and fund operations, including accounting, fund administration, valuation, custody, trading operations, reconciliation and data flows
- Ability to translate product requirements into operational requirements and delivery plans
- Strong execution skills, including managing dependencies and escalating decisions
- Ability to influence without direct authority
- Clear communication skills with senior stakeholders
- Understanding of digital assets or ability to develop that knowledge quickly; familiarity with cryptocurrencies, tokenized products, staking, custody and wallet structures preferred
Responsibilities
- Independently lead complex digital asset product launches and major capability rollouts
- Translate product objectives into operational requirements, launch scope, milestones, dependencies and delivery plans
- Coordinate execution across business, technology, service-line and external-provider workstreams
- Identify operational, technology, data, control and service-line gaps early and establish owners to close them
- Resolve cross-functional issues and escalate risks, tradeoffs and decisions with clear recommendations
- Coordinate launch readiness across requirements, testing, configuration, procedures, controls and support arrangements
- Partner with Digital Assets Operations and service lines to confirm post-launch responsibilities and handoffs
- Develop and improve repeatable launch playbooks, readiness criteria, templates and governance routines
Benefits
- Comprehensive health care coverage
- Emotional well-being support
- Market-leading retirement
- Generous paid time off
- Parental leave
- Charitable giving employee match program
- Educational assistance including student loan repayment and tuition reimbursement
