Digital Workplace Senior Analyst
Public global power company that owns and operates electricity generation, regulated utilities, LNG infrastructure, renewable energy, and battery-storage assets.
About The AES Corporation
AES develops, constructs, and operates power-generation and distribution businesses, supplying affordable and sustainable power. Its portfolio includes solar, hydro, wind, natural gas, coal, battery storage, utilities, and LNG infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide Tier Two support for endpoint, application, and device issues. You will support onboarding and offboarding, administer Intune, MECM/SCCM, and Autopilot under guidance, track shared assets, support Teams Rooms and Crestron meetings, maintain documentation, and automate repeatable work with PowerShell.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience
- 2–5 years of IT support or endpoint/desktop support experience
- Knowledge of Windows 11, Microsoft 365, Active Directory, Microsoft Entra ID, and Group Policy
- Knowledge of Microsoft Intune, MECM/SCCM, Windows Autopilot, or PowerShell
- Troubleshooting, communication, and customer-service skills
- Ability to follow documented procedures and escalate issues appropriately
Responsibilities
- Resolve Tier Two endpoint, application, and device support tickets
- Support workstation provisioning, technology readiness, and asset recovery
- Assist with Intune, MECM/SCCM, and Autopilot administration
- Monitor device compliance and security posture
- Track printers, Teams Rooms hardware, and shared equipment
- Provide Crestron AV and Microsoft Teams meeting support
- Maintain documentation, SOPs, and knowledge-base articles
- Identify endpoint performance and user-experience improvements