Digital Operations Coordinator
FanDuel is a premier US-based gaming destination, offering daily fantasy sports, sports betting, and online casino games. Founded in 2009 to innovate the fantasy sports industry, it has become a leading mobile sports betting operator, allowing users to bet on sports, play online games, and build fantasy teams across a wide array of professional sports leagues.
Funding
Projects
About FanDuel
FanDuel is the premier gaming destination and #1 Sportsbook in the United States. What started as a backyard brainstorm in Texas in 2009 has grown into a major force in the gaming industry. The company revolutionized fantasy sports by simplifying the season-long game into daily contests, allowing fans to compete and win daily. Today, with over 12 million registered users, FanDuel offers a wide range of products including sports betting on leagues like the NFL, NBA, MLB, and NHL; an online casino with blackjack, slots, and live dealer games; daily fantasy sports for various sports like football, baseball, and basketball; and horse racing betting for major events. Additionally, FanDuel provides content through FanDuel TV and insights via FanDuel Research, making every moment of the game more engaging for its users.
Skills
About the Role
You will join the Marketing Operations team to help bring FanDuel's promotional strategy to life, ensuring customers have a positive experience and continue to choose FanDuel as their go-to Sportsbook and Casino. You will support the end-to-end promotion process, monitor platform content, manage homepage priorities, and collaborate with partners across Marketing, Product, Customer Service, Commercial, and Risk & Trading. You will also master internal tooling to evaluate risk and help reduce the cost of errors while improving customer satisfaction.
Requirements
- 1+ years of work or internship experience in a marketing environment
- Bachelor degree in business or marketing preferred
- A highly organized, methodical planner, with extreme attention to detail
- Quick learner with strong communication skills
- A great colleague and team player
- Creative thinker and problem solver for short and long term initiatives
- Experience monitoring and tracking KPIs
- Experience with image editing tools
- Occasionally required to work flexible hours including weekends and/or evenings
- Experience using CMS tools is a plus
Responsibilities
- Support the end-to-end promotion creation process for Casino and Sportsbook including design, testing, setup, publishing, QA, fulfillment and merchandising in the app and web
- Monitor and audit platform content to ensure team KPIs on timing and accuracy are met or exceeded
- Support daily management of the Sportsbook and Casino homepage priorities
- Contribute to improving the quality and efficiency of internal Marketing Operations processes and tooling
- Act as a key source of knowledge on the customer experience and provide feedback on strategic issues and opportunities
- Collaborate closely with key partners in Marketing, Product, Customer Service, Commercial, and Risk & Trading
- Master internal tooling to evaluate risk and lead triage efforts to reduce cost of errors and improve customer satisfaction
Benefits
- Extended medical, vision, and dental coverage
- Life insurance
- Disability insurance
- Retirement program with employer contributions
- Short-term or long-term incentive compensation including cash bonuses and stock program participation
- 12 holidays and two floating holidays
- Paid sick time