Design Lead, Consumer

Skills

About the Role

You will lead and manage a small team of senior Product Design and UXR practitioners while remaining hands-on with high-priority product design work. You will define new consumer journeys, shape concepts, prototype experiences, and bring healthcare offerings to market. You will improve live funnels, onboarding, eligibility, pricing, payment, prescription, activation, retention, and cross-sell journeys through research, experimentation, data, and design craft. You will partner with Product, Engineering, Growth, Data, Clinical, Legal, Operations, and Support functions.

Requirements

• 7+ years of product design experience, including complex consumer product journeys and 0-to-1 product growth
• Experience formally managing or leading design teams
• Hands-on product design skills across UX, prototyping, visual design, mobile apps, and responsive web
• A portfolio demonstrating D2C product design leadership, systems thinking, data-driven decision-making, high-quality execution, and measurable product impact
• Experience designing products involving trust, comprehension, eligibility, pricing, access, personal data, or complex decision-making
• Experience with growth, onboarding, conversion, activation, retention, cross-sell, monetization, or lifecycle journeys informed by research, data, and experimentation
• An AI-native workflow and informed opinions on using AI to improve design quality, team capacity, and business value

Responsibilities

• Lead and manage a small team of senior Product Design and UXR practitioners
• Own high-priority product design work
• Define new consumer journeys and shape product concepts
• Prototype and bring new consumer healthcare offerings to market
• Optimize funnels, onboarding, eligibility, pricing, payment, prescription, activation, retention, and cross-sell experiences
• Use research, experimentation, data, and design craft to improve consumer journeys
• Partner with Product, Engineering, Growth, Data, Clinical, Legal, Operations, and Support functions

Benefits

• Equity
• Employer-covered health, dental, and insurance plan options
• Access to Maven's platform and specialists for mental health, reproductive health, family planning, and pediatrics
• Wellness partnerships
• Hybrid work
• In-office meals
• Work Together Days
• 16 weeks of fully paid parental leave
• New parent stipend
• 401K matching with immediate vesting