Defense Success Manager, France

Skills

About the Role

You will own what happens to strategic defense and sovereign accounts after the build, making deployed AI stick in real workflows, often in restricted or disconnected environments. You'll create success plans, drive adoption and change management, handle the handover from delivery to run, own renewals and expansion signals, relay customer feedback to product and engineering, and build playbooks. Portfolios are small and deep, and travel to customer sites including secure facilities is regular.

Requirements

• 5+ years owning adoption and commercial outcomes for enterprise or institutional customers of technical products
• Strong technical fluency in secure enterprise deployment models
• Ability to engage with architects, engineers, IT and security stakeholders
• Comfort operating under security, compliance and confidentiality constraints
• Ownership and builder energy
• Excellent communication and stakeholder management
• Analytical and commercially minded
• French citizenship
• Eligible for high-level security clearance

Responsibilities

• Own customer success and value plans for each account
• Run operating cadence and success reviews with customer sponsors
• Define baselines and track adoption, satisfaction, and business impact
• Account for deployment models (on-prem, VPC, serverless) in success plans
• Drive adoption, enablement, training, and champion programs
• Prepare the transition from delivery to run
• Own renewal motion and track NRR
• Identify expansion opportunities and share with account team
• Lead business reviews with the account team
• Gather customer feedback and route it to Product, Engineering, and Support
• Create reusable playbooks, handover practices, and measurement approaches
• Travel to customer sites including secure facilities

Benefits

• Healthcare coverage
• Parental leave
• Retirement plans
• Relocation support
• Wellness programs
• Meal and transportation allowances