CX Knowledge Architect
Notion is an AI workspace for capturing team knowledge, finding answers, and automating work with agents.
Funding history
About Notion
Notion Labs, Inc. operates a collaborative workspace that combines documents, knowledge management, databases, projects, search, and AI-enabled automation. Its developer platform provides an API for connecting workspaces to external tools and automating workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the customer-experience knowledge base, including its information architecture, governance, quality standards, and lifecycle. You will create reusable content, optimize retrieval for humans and AI, coordinate support-readiness work, and improve freshness and coverage.
Requirements
- Knowledge-system ownership experience
- Information architecture and governance experience
- Taxonomy and tagging knowledge
- Content quality assurance and audit experience
- Content maintenance experience
- Data-informed prioritization
- AI retrieval knowledge
Responsibilities
- Own the customer experience knowledge system
- Design information architecture and knowledge governance
- Define templates, authoring standards, and review paths
- Run content maintenance, QA, audit, and freshness programs
- Build reusable knowledge modules
- Optimize knowledge retrieval and supervise AI-assisted QA
- Coordinate support-readiness requests and publish guidance
- Improve knowledge freshness, coverage, and workflow efficiency
Benefits
- Equity