Customer Support Representative
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the primary contact for customers, handle inquiries and complaints, and escalate issues when needed. You will maintain product knowledge, use active listening to understand customer needs, provide suitable solutions, and contribute to team meetings and continuous improvement.
Requirements
- Fluency in French, English, and Fulfulde
- 3 years of experience in a comparable call center or customer service position
- Ability to work flexible schedules
Responsibilities
- Serve as the primary point of contact for customers
- Handle customer inquiries and complaints
- Escalate issues as necessary
- Maintain up-to-date knowledge of Wave products
- Use active listening to understand customer needs and provide solutions
- Participate in team meetings and continuous improvement initiatives
Benefits
- Health insurance for employees and dependents
- Parental leave
- Subsidized child care
- Subsidized gym memberships and fitness classes
- Airtime reimbursement
- Free food
- Office space
