Customer Support Agent
ARQ is a financial services platform that lets users in Latin America hold global currencies, make cross-border payments, invest in international markets, and spend worldwide with a card.
Funding
Projects
About ARQ ( Prev DolarApp )
ARQ serves travelers, investors, and professionals across Latin America who need access to global currencies and financial markets. Users can hold digital dollars and euros, receive and send international payments via dedicated US and European account details, invest in US stocks and ETFs, and spend globally with a card at market conversion rates. The platform is available across Mexico, Argentina, Colombia, and Brazil.
Skills
About the Role
You will be the customer's champion, handling complaints swiftly and efficiently while providing tailored solutions within tight timeframes, and following up to make sure resolutions stick. You'll solve problems customers face by collaborating with the rest of the ARQ team, and you'll come up with product proposals to reduce workload. You'll be expected to go beyond your defined scope of work and priorities, doing whatever it takes to help the team win.
Requirements
- Fluency in English and Spanish and/or Portuguese, verbal and written
- At least 2 years of experience in Customer Support
- Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
- Eager to work hard and go the extra mile to make customers happy
- Empathy - being able to interpret user's concerns and help them get the best experience possible
- Resourcefulness, with attention to detail and due diligence
- Ability to work well as part of a team, driven, relentless and a proven closer
Responsibilities
- Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes
- Follow up to ensure resolutions stick
- Solve problems customers face by collaborating with the rest of the ARQ team
- Come up with product proposals to decrease the workload
- Go beyond the scope of work and priorities to do whatever it takes to win
Benefits
- Competitive salary
- Discretionary performance cash bonus
- Latest technology to work with
- Strong team that will help you improve your skills