Customer Success Manager Public Sector
GitLab is an AI-powered DevSecOps platform that unifies the entire software development lifecycle into a single application. It helps development, security, and operations teams to collaborate and deliver software more efficiently, with security integrated at every step. The platform is trusted by millions of users and a majority of the Fortune 100.
About GitLab Inc.
GitLab is a comprehensive, AI-powered DevSecOps platform that streamlines the entire software delivery process by unifying the development lifecycle into a single application. It integrates source code management, CI/CD, security, and monitoring to help teams build, secure, and operate software more efficiently. Key features include automated security scans built into the development pipeline and AI-driven tools like GitLab Duo for code suggestions and chat, which enhance developer productivity. GitLab serves a diverse client base, from startups and open-source projects to large enterprises, including over half of the Fortune 100. The platform aims to reduce complexity, accelerate delivery cycles, and strengthen security and compliance for its users.
Skills
About the Role
You will partner with U.S. government and public-sector customers to turn business outcomes into actionable objectives. You will guide platform adoption, Git workflows, CI/CD, and DevSecOps practices; manage the customer journey and a portfolio of accounts; coordinate questions and escalations across internal functions; and deliver enablement initiatives for multiple stakeholders.
Requirements
- Be eligible as a United States Person, including a U.S. citizen, lawful permanent resident, refugee, or asylee.
- Have customer success or similar customer-facing experience driving satisfaction, adoption, and retention.
- Connect technical capabilities to business outcomes and measurable objectives.
- Understand Git, branching strategies, the software development lifecycle, and development pipelines.
- Know continuous integration, continuous deployment, and DevSecOps concepts.
- Manage a public-sector customer portfolio across multiple stakeholders.
- Communicate technical topics clearly in verbal, written, and presentation formats.
- Demonstrate project management, analytical, and problem-solving skills.
Responsibilities
- Partner with public-sector customers to translate business outcomes into actionable objectives.
- Guide customers on GitLab platform use, DevSecOps practices, Git workflows, and branching strategies.
- Map and manage customer journeys and coach adoption of new use cases.
- Act as the primary liaison for customer questions, issues, and escalations.
- Manage a book of business to drive adoption, retention, expansion, and customer satisfaction.
- Stay current on GitLab releases and help customers apply new features.
- Plan, track, and deliver customer enablement and success initiatives.
Benefits
- Health, financial, and well-being benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity compensation
- Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
