Customer Success Manager
Ping Identity Corporation is an active enterprise identity-security company offering the Ping Identity Platform for customer, B2B, workforce, and AI-agent identity use cases.
Maintainer signals as of 9/2/2026
Funding history
Investors
Projects
About Ping Identity Corporation
Ping Identity develops and operates identity and access management and identity-security products, including identity verification, identity management, authentication, authorization, threat protection, fraud prevention, and orchestration. Its offerings support multi-tenant SaaS, dedicated-tenant SaaS, self-managed software, and FedRAMP High deployments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own a portfolio of enterprise customers after the sale, guiding adoption, value realization, renewal, and expansion. You will build success plans, monitor health and usage, lead customer reviews, manage risks and escalations, and coordinate with sales, support, product, engineering, and services stakeholders.
Requirements
- Experience in Customer Success, Account Management, Consulting, or a similar customer-facing B2B SaaS or enterprise software role
- Track record managing mid- to large-enterprise customer portfolios and retention targets
- Understanding of subscription and recurring revenue models, churn, and expansion
- Ability to engage technical and non-technical stakeholders through Director and VP level
- Experience using usage, health, NPS, and CSAT data
- Communication, presentation, storytelling, organization, and time-management skills
Responsibilities
- Own customer health, retention, and risk management for the assigned portfolio
- Build and execute customer success plans with outcomes, milestones, and owners
- Identify renewal and churn risks, create save plans, and track mitigation activities
- Qualify expansion opportunities and collaborate with sales on progression
- Review usage data, health scores, and telemetry to drive adoption
- Deliver value-focused customer reviews
- Build trusted relationships with customer stakeholders
- Run check-ins, workshops, and governance reviews
- Capture customer feedback and ensure follow-through to resolution
- Maintain accurate customer records in customer success tools and CRM
- Partner with cross-functional stakeholders on account strategy, escalations, roadmap insights, and service delivery
Benefits
- Generous PTO and holiday schedule
- Parental leave
- Healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset for specific locations
- Employee Resource Groups
- Company and team bonding events
- Global volunteering and community initiatives