Customer Success Manager - Federal
1Kosmos provides identity verification, passwordless authentication, and user reverification through a privacy-first platform. Its solutions serve workforce, customer, and government identity use cases, including enterprise clients and large-scale deployments.
Funding
About 1Kosmos, Inc.
1Kosmos offers an identity platform that verifies users during onboarding, captures biometrics, issues decentralized credentials, enables passwordless authentication, and reverifies identities when risk changes. The company provides integrations, APIs, developer documentation, and solutions for workforce identity, customer identity, citizen identity, and AI agents. Its clients include enterprises, government organizations, and large workforces such as Concentrix's 450,000 users.
Skills
About the Role
You will own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption of the 1Kosmos platform. You will serve as the primary point of contact for federal agency stakeholders, including IT, InfoSec, and program managers, driving user engagement and managing project milestones through onboarding, enablement, and early usage. You will work closely with the Implementations team to track timelines, proactively identify risks, and remove blockers. You will monitor usage, identify adoption gaps, and lead regular business reviews, while advocating for customer needs internally and identifying upsell or expansion opportunities as trust deepens. You will become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates, and share best practices and thought leadership with federal stakeholders. This is a 6-month contract role with a strong opportunity to convert into a full-time permanent position based on performance and federal program growth.
Requirements
- U.S. Citizen (mandatory for federal work)
- 3–7 years of experience in Customer Success, Program Management, or Federal Account Management
- Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor
- Experience at an identity, cybersecurity, or SaaS platform company
- Strong communication and relationship-building skills with technical and non-technical stakeholders
- Ability to project manage complex onboarding/deployments across functions
- Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust
- Understanding of federal procurement and compliance (ATO, TIC 3.0, ICAM frameworks)
- Previous experience in startup/growth-stage environment
- Ability to obtain a Top Secret/SCI clearance is required; active clearance strongly preferred
Responsibilities
- Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption
- Drive user engagement and manage project milestones through onboarding, enablement, and early usage
- Serve as the primary point of contact for federal agency stakeholders
- Ensure delivery aligns with customer security, compliance, and operational needs
- Partner with Implementations to track timelines, proactively identify risks, and remove blockers
- Monitor usage, identify adoption gaps, and lead regular business reviews
- Advocate for customer needs internally and identify upsell or expansion opportunities
- Become an expert in 1Kosmos identity offerings and federal digital identity mandates
- Share best practices and thought leadership with federal stakeholders