Customer Success Manager
Crusoe is an AI infrastructure company that designs, builds, and operates AI data centers and a cloud platform. It provides managed AI services, GPU compute, model fine-tuning and inference, and infrastructure operations for organizations building and deploying AI workloads.
Maintainer signals as of 8/20/2026
Funding history
Projects
About Crusoe
Crusoe, the AI factory company, provides Crusoe Cloud and Crusoe Intelligence Foundry for AI development and production. Its offerings include managed inference, serverless fine-tuning, high-performance NVIDIA and AMD compute, accelerated storage, RDMA networking, managed Kubernetes and Slurm, and operations tooling. The company also designs, builds, and operates modular AI data-center infrastructure using an energy-first approach, serving customers that need scalable training, inference, and AI platform infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You develop and maintain customer relationships, understand business and technical needs, provide technical guidance on cloud-based AI and ML solutions including Kubernetes, monitor performance and return on investment, deliver customer training, stay current on industry and regulatory developments, and resolve concerns to support satisfaction and retention.
Requirements
- Bachelor’s degree in Business, Engineering, or a related field
- Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
- Understanding of computing platforms, AI, and ML technologies
- Strong interpersonal, communication, and presentation skills
- Ability to build relationships at all levels within an organization
- Comfort working in a fast-paced environment with ambiguous and iterative fact-sets
Responsibilities
- Develop and maintain strong customer relationships
- Understand customer business needs and technical requirements
- Provide technical guidance and support for implementing and optimizing cloud-based AI and ML solutions including Kubernetes solutions
- Conduct regular reviews and report on customer progress
- Monitor key performance indicators and return on investment
- Stay current with industry trends, technical advancements, and regulatory changes
- Deliver customer training sessions and workshops
- Address and resolve customer concerns
Benefits
- Restricted Stock Units
- Paid time off
- Paid holidays
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- Professional development
- Tuition reimbursement
- Mental health and wellness support
- Commuter benefits for parking and transit
- Cell phone stipend
- 401(k) retirement plan with company match up to 4% of salary
- Volunteer time off