Customer Success Manager
BVNK helps businesses integrate stablecoins into payment flows by providing enterprise-grade infrastructure for cross-border transactions.
Maintainer signals as of 9/2/2026
Funding history
Projects
About BVNK
BVNK offers a licensed payments platform that bridges traditional payment rails with blockchain networks. Its APIs and dashboard let fintechs, marketplaces and other enterprises open virtual accounts, accept and send stablecoin payments, automate FX and orchestrate multi-rail transactions while meeting compliance requirements.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a portfolio of crypto, payments, or FX clients, build stakeholder relationships, and identify customer advocates. You will coordinate onboarding and go-live activities, track adoption, lead customer reviews, identify renewal opportunities, and use data-driven insights to resolve customer challenges.
Requirements
- Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar
- Experience supporting crypto and/or payments customers
- Excellent communication and interpersonal skills
- Problem-solving and conflict-resolution skills
- Ability to derive insights from data
- Familiarity with CRM software and tools
- Knowledge of payments is a plus
Responsibilities
- Manage a portfolio of crypto, payments, or FX accounts and develop customer relationships
- Coordinate customer onboarding, implementation, and go-live activities
- Identify and track client adoption and growth opportunities
- Organise monthly and quarterly customer reviews to minimise churn risk
- Identify upsell and renewal opportunities with Account Managers
- Represent customer needs to product, marketing, and internal stakeholders
- Ensure client communications are timely and targeted
- Resolve customer requirements and challenges using data-driven insights
- Identify best practices and improve portfolio processes
Benefits
- Flexible working hours
- Hybrid working
- Flexible holiday approach
- Opportunities to travel to offices worldwide