Customer Support Associate
Busha is an SEC-licensed digital-asset exchange and financial platform serving Nigeria and Kenya.
Funding history
About Busha
Busha provides cryptocurrency trading, conversion, custody, local-currency funding and payouts, savings features, collateral-backed liquidity, spending cards, and business-facing payment, treasury, and API services.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will improve customer experiences by responding to customer questions, concerns, and complaints. You will develop customer-success strategies, track customer engagement and preferences, analyze customer feedback and trends, and follow up to ensure issues are resolved. You will coordinate with other departments, inform customers about products and features, and provide professional support to new and existing customers.
Requirements
- Male candidate
- Multitasking
- Ability to handle a high volume of live chats
- Customer Relationship Management platforms
- Patience and empathy
- Customer satisfaction
- Cross-functional collaboration
- Communication
Responsibilities
- Improve customer service experiences and facilitate customer growth
- Develop strategies to increase customer satisfaction and loyalty
- Develop and implement customer-success strategies
- Collect data to understand customer needs
- Align customer-experience strategies with marketing initiatives
- Inform customers about new products, features, and functionalities
- Answer customer questions about products and services
- Provide exceptional service to potential and existing customers
- Address customer concerns and complaints proactively
- Ensure customer needs are met by coordinating with other departments
- Resolve customer issues on time and follow up with customers
- Provide introductory information to new customers
- Review customer feedback and complaints to identify improvements
- Track customer contact information and preferences
- Analyze customer preferences, needs, and buying habits
- Maintain a positive, empathetic, and professional attitude toward customers
Benefits
- Hybrid work environment
- Work tools and gadgets
