Customer Service Representative
ether.fi helps users stake ETH, BTC, and stablecoins while earning rewards and maintaining full control through liquid restaking tokens integrated across DeFi protocols.
Maintainer signals as of 8/23/2026
Funding history
Projects
About ether.fi
ether.fi provides decentralized liquid staking and restaking for Ethereum, Bitcoin, and stablecoins. Users deposit assets to receive liquid tokens (eETH, weETH, eBTC, eUSD) that earn staking rewards, restaking yields, and loyalty points while remaining composable across DeFi protocols. The platform integrates with EigenLayer, Symbiotic, and Karak for restaking, uses distributed validator technology through SSV Network, and offers automated DeFi strategy vaults plus a crypto-native credit card.
Skills
About the Role
You will provide customer support, respond to inquiries, resolve issues and maintain customer satisfaction. You will manage the overall customer experience, moderate the community and maintain a consistently high level of service while working remotely.
Requirements
- Customer service skills
- Customer support skills
- Experience ensuring customer satisfaction
- Experience with DeFi protocols and cryptocurrencies
- Excellent communication skills
- Problem-solving skills
- Ability to work independently
- Prior experience in the financial or crypto industry is a plus
- Bachelor’s degree in a relevant field is preferred
Responsibilities
- Respond to customer inquiries
- Resolve customer issues
- Provide customer support
- Ensure customer satisfaction
- Manage the customer experience
- Moderate the community
- Maintain high customer service standards
Benefits
- Performance-based incentives
- Token allocation grant
- Health insurance
- Dental insurance
- Vision insurance
- Four weeks of work from anywhere
- Opportunity for travel and working from three global offices
- Company events and team-building off-sites
