Customer Success Manager
AnthropicVisit Anthropic website
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
San Francisco, United States
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will advise complex customers across Japan on adopting and expanding Claude capabilities. You will build account relationships, develop success plans, monitor usage, lead change-management programs, quantify customer outcomes, and help establish Japan-specific customer-success processes.
Requirements
- Experience in customer-facing roles such as Customer Success, Consulting, Solutions Architecture, Functional Consulting, or Success Engineering
- Technical fluency in AI/ML concepts, API integrations, and software implementation patterns
- Experience explaining technical products to varied audiences
- Project management skills and ability to manage multiple customer relationships
- Fluency in English and Japanese
- Bachelor’s degree or equivalent education, training, or experience
Responsibilities
- Build strategic relationships with Japanese customer decision makers
- Develop expertise in the API, Claude for Enterprise, and Claude Code
- Drive usage planning and identify optimization opportunities
- Monitor consumption and seat-based usage to address underutilization
- Share product roadmap information and represent customer feedback to Product PMs
- Document customer value, ROI, and impact metrics
- Identify new use cases and business lines for Claude
- Develop and execute change-management and organizational-enablement strategies
- Manage account plans, success plans, and Quarterly Business Reviews
- Develop Japan-specific customer-success processes, playbooks, and best practices
Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours
