Customer Success Management Low-Touch and Startup Internship
European sovereign cloud and AI provider offering GPU compute, AI model APIs, cloud infrastructure, bare metal, managed data, containers, and quantum services.
Maintainer signals as of 9/25/2026
About Scaleway
Scaleway SAS is a Paris-based subsidiary of iliad Group that operates a European cloud and AI platform. Its current offering includes GPU clusters and instances, serverless generative-model APIs, compute, storage, networking, managed databases, Kubernetes, serverless services, and Quantum as a Service.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support low-touch and startup customer-success activities. You will run customer communications and campaigns, analyze results, maintain customer health-score data, identify accounts needing additional engagement, support customer meetings and follow-up, and contribute to process and tool improvements.
Requirements
- Master's student in a business or engineering school
- Communication and written-summary skills
- Data analysis
- French fluency
- English fluency
- Interest in customer relationship management and the cloud ecosystem
- Slack
- Google Workspace
- CRM
- Salesforce
Responsibilities
- Contribute to the low-touch customer strategy
- Send customer communications through mailings, webinars, and events
- Analyze campaigns and suggest improvements
- Update customer health-score data
- Identify accounts needing more regular engagement
- Prepare and participate in customer meetings
- Document meeting minutes and follow-up actions
- Contribute to CSM process and tool improvements
Benefits
- Healthy meal service at headquarters
- Breakfast at all sites year-round
- Access to a gym
- Daycare places
- Discounted caring services
- Bike parking facilities
Hiring Process
HR interview; manager interview; interview with Louise to assess team and culture fit.