Customer Success Executive
Ping Identity provides an identity security platform for the digital enterprise, offering identity, access management, orchestration, and fraud prevention solutions. They serve large organizations across government, financial services, healthcare, retail, and media & telco sectors.
Maintainer signals as of 8/23/2026
Funding history
Investors
About Ping Identity
Ping Identity offers the Ping Identity Platform, an identity security solution providing capabilities for identify, manage, access, and govern needs, with support for any identity and any experience. The platform is powered by Helix, an AI engine driving intelligent identity services, and supports orchestration through a no-code, drag-and-drop interface, decentralized identity with reusable verified credentials, and fraud prevention capabilities. Ping Identity serves some of the world's largest organizations, including government agencies (e.g., State of Connecticut), financial services firms (e.g., Coast Capital), healthcare companies (e.g., Philips), retailers (e.g., Best Buy), and media & telco companies (e.g., The BBC), helping them reduce fraud, improve customer experience, and scale digital identity services across 6,500+ orchestrated capabilities and 350+ connectors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage major customer incidents, analyze customer data and adoption trends, advocate for customer needs, provide technical guidance, own onboarding and adoption across a customer portfolio, develop success plans, lead complex issues, collaborate with Product and Engineering, and advise customers on IAM best practices and Ping solutions.
Requirements
- 10+ years of related Customer Success or Customer Experience experience
- Consulting and implementation experience with IT systems
- Experience with cloud services or identity management
- Technical aptitude for customer use cases and solution architecture
- Experience driving issues to resolution
- Experience with enterprise-level customers
- Knowledge of software development processes and design methodologies
- Exceptional communication and presentation skills
- Ability to translate technical concepts into business terms
- Technical and leadership skills
- Experience with SFDC, Gainsight, or equivalent CRM systems
- Technical understanding of cloud solutions
Responsibilities
- Manage major customer incidents and communications through resolution
- Analyze support cases, survey responses, and renewal behavior to identify trends and risks
- Advocate for customer needs internally
- Monitor adoption and utilization trends
- Provide proactive guidance on Ping features
- Own customer onboarding, adoption, and advocacy across a customer portfolio
- Develop and deliver success plans
- Lead technically complex customer issues from start to finish
- Collaborate with Product and Engineering to resolve customer needs
- Define desired business outcomes and maximize platform value
- Advise customers on Ping solutions and IAM best practices
- Engage technical and business owners at all levels
- Communicate and influence across the organization
- Travel occasionally to customer sites and provide after-hours or weekend coverage when needed
Benefits
- Generous PTO and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset for specific locations