Customer Success Engineer
GitLab is an AI-powered DevSecOps platform that unifies the entire software development lifecycle into a single application. It helps development, security, and operations teams to collaborate and deliver software more efficiently, with security integrated at every step. The platform is trusted by millions of users and a majority of the Fortune 100.
About GitLab Inc.
GitLab is a comprehensive, AI-powered DevSecOps platform that streamlines the entire software delivery process by unifying the development lifecycle into a single application. It integrates source code management, CI/CD, security, and monitoring to help teams build, secure, and operate software more efficiently. Key features include automated security scans built into the development pipeline and AI-driven tools like GitLab Duo for code suggestions and chat, which enhance developer productivity. GitLab serves a diverse client base, from startups and open-source projects to large enterprises, including over half of the Fortune 100. The platform aims to reduce complexity, accelerate delivery cycles, and strengthen security and compliance for its users.
Skills
About the Role
You will provide technical consultancy and solution guidance through Zoom and written channels, helping customers design and implement solutions for their DevSecOps workflows. You will lead workshops, demos, and enablement sessions; align recommendations with customer objectives; and manage multiple engagements while communicating status, risks, and next steps. You will also improve documentation, share technical knowledge, and mentor customers and colleagues through complex challenges.
Requirements
- Experience providing technical consultancy and solution guidance through video calls and written channels.
- Familiarity with DevSecOps workflows, including source code management, CI/CD, security, and Agile planning.
- Hands-on technical background in software development, systems engineering, or a similar technical environment, or equivalent practical experience.
- Strong communication and collaboration skills.
- Ability to lead or support workshops, demos, and enablement sessions.
- Ability to manage multiple priorities in a remote, asynchronous environment.
- Interest in supporting customers across APJ and adapting to different cultures, working styles, and technical maturity levels.
- Must be based in India with full working rights in India.
Responsibilities
- Provide technical consultancy and solution guidance through Zoom and written channels.
- Help customers solve issues and design and implement GitLab solutions for DevSecOps workflows.
- Drive product adoption and measurable customer value across APJ accounts.
- Deliver technical and architectural guidance for source code management, CI/CD, DevSecOps, and Agile planning.
- Partner with Account Executives and Renewals Managers to align technical recommendations with customer objectives and account plans.
- Plan and lead customer workshops, demos, and enablement sessions.
- Maintain and grow specialty competency in GitLab capabilities and relevant DevSecOps tooling.
- Improve documentation, share technical knowledge, and mentor team members and customers.
- Manage multiple customer engagements and communicate status, risks, and next steps.
Benefits
- Health, financial, and well-being benefits.
- Flexible paid time off.
- Team Member Resource Groups.
- Equity compensation and Employee Stock Purchase Plan.
- Parental leave.
