Customer Success Engineer
GitLab is an AI-powered DevSecOps platform that unifies the entire software development lifecycle into a single application. It helps development, security, and operations teams to collaborate and deliver software more efficiently, with security integrated at every step. The platform is trusted by millions of users and a majority of the Fortune 100.
About GitLab Inc.
GitLab is a comprehensive, AI-powered DevSecOps platform that streamlines the entire software delivery process by unifying the development lifecycle into a single application. It integrates source code management, CI/CD, security, and monitoring to help teams build, secure, and operate software more efficiently. Key features include automated security scans built into the development pipeline and AI-driven tools like GitLab Duo for code suggestions and chat, which enhance developer productivity. GitLab serves a diverse client base, from startups and open-source projects to large enterprises, including over half of the Fortune 100. The platform aims to reduce complexity, accelerate delivery cycles, and strengthen security and compliance for its users.
Skills
About the Role
You will act as a technical consultant and advisor for customers during the post-sales process. You will provide technical, architectural, and best-practice guidance; support use-case implementation; demonstrate product capabilities; and help customers achieve measurable business outcomes, product adoption, renewal, and expansion. You will align with account executives and renewals managers around customer objectives, tailor solution-based programs, and develop customer workshops, demos, and enablement. You will maintain technical specialty expertise, improve your professional skills, and contribute to documentation, video, and digital enablement programs.
Requirements
- Experience with a GitLab use case, including SCM, CI, CD, DevSecOps, or Agile Planning
- Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
- Ability to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations
- Technical experience in development or systems engineering
- Ability to communicate complex technical, architectural, or organizational problems and propose iterative solutions
- Ability to become a trusted technical advisor to customer and business leaders
- Verbal, presentation, and written communication skills
- Time management and ability to work with several teams
Responsibilities
- Engage with customers through Zoom calls and email as a technical consultant and advisor during the post-sales process
- Provide technical, architectural, and best-practice guidance
- Drive measurable business outcomes, product adoption, renewal, and expansion
- Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on customer business objectives
- Deliver customized solution-based programs for individual customer needs
- Develop and collaborate on customer workshops, demos, and enablement
- Maintain specialty competency in technologies related to GitLab market focus
- Improve professional skills through training, reading, and mentorship
- Contribute to documentation, YouTube, and digital enablement programs
Benefits
- Benefits supporting health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity compensation
- Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
