Customer Success Associate
Figure uses blockchain technology to provide lending, trading, and investment solutions for consumer credit and digital assets.
Maintainer signals as of 8/20/2026
Funding history
Investors
About Figure
Figure operates a vertically integrated blockchain-based capital markets platform for consumer assets and digital assets. The platform enables home equity lending, crypto-backed loans, tokenized asset trading, and yield-generating products through the Provenance Blockchain. Figure serves consumers, institutional partners, and investors across the United States.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the first point of contact for prospective and existing customers through phone, chat, and email. You will guide customers through applications, explain financial products, resolve platform issues, conduct video notary sessions, complete compliance steps, identify customer experience trends, and participate in training and licensing programs.
Requirements
- 1+ year of experience in a customer-facing role
- Strong verbal and written communication skills
- Ability to explain complex information clearly and build trust with customers
- Comfort working in a structured, fast-paced, high-volume environment
- Ability to follow security policies and data handling procedures
- Strong attention to detail
- Ability to learn new systems and navigate multiple technology platforms
- Ability to complete compliance training
- Ability to become a licensed e-notary and pass required background checks
Responsibilities
- Serve as the first point of contact for prospective and existing customers across phone, chat, and email
- Help customers navigate the application process and resolve blockers
- Build expertise in HELOCs and other financial products and processes
- Explain complex financial concepts clearly
- Provide troubleshooting support for customer and platform issues
- Conduct video notary sessions
- Complete compliance-related steps accurately
- Identify trends and share ideas to improve customer experience and team effectiveness
- Participate in training and licensing programs
Benefits
- Company-paid medical benefits
- Company-paid dental benefits
- Company-paid vision benefits
- Paid holidays
- Paid time off
- Sick time
- Hybrid flexibility after training
- Continuing education reimbursement
- Paid family leave
- New Hire and Anniversary Swag
- Employee Recognition Program
- HSA
- FSA
- Dependent Care benefits
- 401(k)
- Commuter benefits
- Employer-funded life insurance
- Employer-funded disability insurance