Specialist VIP Customer Relationship Management Mandarin Speaker
OKX is a leading global cryptocurrency exchange offering a wide range of trading services, including spot and derivatives trading, as well as Web3 solutions.
Maintainer signals as of 8/20/2026
Investors
Projects
About OKX
OKX is a global cryptocurrency exchange known for its trading services and financial products. The platform offers a wide range of features, including spot and derivatives trading, staking services, and a user-friendly interface suitable for both beginners and experienced traders.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You support key clients alongside Relationship Managers by responding to inquiries, coordinating service requests, resolving issues, handling escalations, processing information, researching client matters, consolidating feedback, documenting outstanding tasks, and protecting sensitive information.
Requirements
- Bachelor's degree or above, preferably in Business, Finance, Communications, or a related field
- Fluent Mandarin
- At least three years of experience in client service, client relations, or customer support
- Financial services experience is highly preferred
- Experience supporting high-value clients or key accounts is highly preferred
- Strong service orientation
- Excellent verbal and written communication skills
- Strong ownership and attention to detail
- Ability to manage multiple priorities
- Sound judgment in sensitive situations
- Awareness of information security and confidentiality
- Willingness to work rotating morning, afternoon, and evening shifts
Responsibilities
- Provide timely support to key clients
- Build and maintain client relationships through daily service interactions
- Respond to inquiries and coordinate service requests with the Relationship Manager team
- Maintain accurate client records and follow up on requests
- Resolve issues and handle complaints or service escalations professionally
- Support client operational matters through information processing and research
- Consolidate client feedback
- Document and hand over outstanding tasks at the end of each shift
- Recognize and escalate sensitive, high-risk, or urgent situations
- Handle sensitive information securely and comply with data privacy requirements
Benefits
- Competitive remuneration package
- Shift allowance
- KPI allowance
- Yearly bonus
- Meal allowance
- Transportation allowance
- Monthly team building
- RM 3,500 annual training and wellness benefits
- Insurance coverage for employees and dependants
- Employee engagement, recognition and appreciation program
