Customer Service Representative Special Team TWINT
PostFinance Ltd is a FINMA-regulated Swiss financial institution and systemically important bank serving private and business customers with payments, savings, investments, pensions and digital banking solutions.
About PostFinance Ltd
PostFinance Ltd is a private-law Swiss company and wholly owned subsidiary of Swiss Post Ltd. It operates banking and financial-services products, including digital payments, savings, investing, retirement services, e-trading, and currently available cryptocurrency trading, custody and Ethereum staking.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will answer customer enquiries about products and services by phone and email. You will support private customers using the TWINT Prepaid app, advise business customers on the TWINT payment solution, and guide them through its introduction. You will use your communication skills to create positive customer experiences.
Requirements
- Completed retail or commercial vocational training, ideally supplemented by call-center experience
- Availability to work Monday to Friday between 08:00 and 17:00
- Digital affinity and the ability to quickly learn new systems
- Excellent spoken communication skills in German, French, and Italian
Responsibilities
- Answer enquiries about products and services by phone and email
- Support private customers in using the TWINT Prepaid app
- Advise business customers on the TWINT payment solution and guide its introduction
- Create positive customer experiences through clear communication
Benefits
- 6 weeks of vacation and the option of unpaid leave
- Part-time, job-sharing, and top-sharing arrangements
- Home office in many areas
- 18 weeks of fully paid maternity leave and 4 weeks of paternity leave
- Preventive health offerings, ergonomic workplaces, and support during longer absences
- Free Half Fare Travelcard or discounted GA travelcard, plus bicycle, car-sharing, and electric-car offers
- Employee vouchers of up to CHF 500 per year
- Preferential mortgage interest and fee-free accounts, credit cards, and custody accounts
Hiring Process
Online application with CV and relevant documents → confirmation → application review within two to three weeks → first interview → second interview if mutually positive → telephone offer → employment confirmation by email and online contract package → Welcome Day and onboarding.