Customer Service Systems Engineer Government
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own government support systems from problem definition through production operation. You will design service workflows, data models, interfaces, and integrations; translate security and change-control requirements into solutions; improve reliability through testing and observability; respond to incidents; and document operational procedures and recovery paths.
Requirements
- Experience delivering or operating systems in a government environment
- Deep Salesforce Service Cloud experience
- Knowledge of Apex, Lightning Web Components, Flow, data modeling, configuration, and integrations
- Software engineering fundamentals including architecture, readable code, and automated testing
- Familiarity with Python or Java
- Experience with Salesforce security, permissions, data handling, production reliability, incident response, and recovery
- Understanding of support workflows
- Preferred Salesforce certifications
- Preferred experience applying AI or automation to support operations
Responsibilities
- Own government support systems through design, delivery, validation, and operation
- Design service workflows, data models, interfaces, and integrations
- Translate access, data-handling, and change-control requirements into solutions
- Improve reliability through testing, observability, safe releases, incident response, and recovery
- Document architecture, procedures, and recovery paths
- Automate repetitive work
Benefits
- Medical, dental, and vision insurance for employees and families
- Employer contributions to Health Savings Accounts
- Pre-tax Health FSA, Dependent Care FSA, and commuter accounts
- 401(k) retirement plan with employer match
- Paid parental, medical, and caregiver leave
- Flexible PTO for exempt employees or up to 15 days annually for non-exempt employees
- 13+ paid company holidays and paid office closures
- Paid sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily office meals and eligible meal-delivery credits
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends may be provided
