Customer Service Officer
DBS Bank is a Singapore-headquartered bank serving personal, SME, corporate, wealth management, and institutional customers across 19 markets. It provides digital banking, financial markets, investment, lending, and other banking services.
About DBS Bank Ltd
DBS Bank is an Asia-focused banking group headquartered in Singapore. The bank offers personal and SME banking, corporate banking, private banking, global wealth management, financial markets, investment services, and digital banking products including digibank, IDEAL, and DBS Vickers Online. DBS also serves institutional and corporate clients and provides tokenised physical gold offerings for customers.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You ensure banking transactions comply with regulations and bank policies, process cash, transfers, clearing instruments, cheques, and other banking documents, and support account opening and updates. You handle customer service requests, answer account inquiries, resolve grievances, and escalate issues when necessary.
Requirements
- 2-4 years of banking experience
- Graduate qualification, preferably in Banking or Commerce
- Excellent interpersonal and communication skills
- Ability to build strong client relationships
- Ability to meet deadlines
- Knowledge of internal and external regulations
- Good computer knowledge
Responsibilities
- Ensure compliance with applicable regulations and bank policies for banking transactions
- Process cash transactions, transfer transactions, and clearing instruments
- Process cheques, demand drafts, dividend warrants, pay orders, bills, and other instruments for deposits within authorized limits
- Process new account opening and transaction update requests
- Process customer service requests
- Respond to account inquiries about balances, transaction details, statements, and fees or charges
- Address customer queries and grievances within defined timelines
- Escalate issues to appropriate authorities when required
