Customer Product Engineer
Alchemy provides blockchain development infrastructure that simplifies building and scaling decentralized applications.
Maintainer signals as of 8/29/2026
Funding history
Investors
Projects
About Alchemy
Alchemy enables developers to build reliable blockchain applications through a comprehensive platform offering node infrastructure, enhanced APIs, and developer tools. The platform connects applications to blockchain networks with high reliability and performance, while reducing the complexity of managing blockchain infrastructure in-house.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Work closely with Alchemy customers to ensure a great user experience, manage onboarding and ongoing success, resolve questions and problems, provide product-specific support, scale the support system, and shape customer feedback into product decisions.
Requirements
- 1+ years of experience in a software development role
- Technical degree
- Experience and interest in Account Abstraction or Wallet Services
- Strong analytical skills
- Ability to understand and troubleshoot complex technical issues
- Strong communication skills with internal and external stakeholders
- Excellent people skills to monitor and measure customer performance
- Interest in technology, blockchain, and crypto
- Blockchain experience is a plus
- Founded a company or built side projects is a plus
- Startup experience is a plus
Responsibilities
- Provide hands-on technical support within the Account Abstraction product vertical
- Deliver a stellar customer experience
- Scale support through internal tooling and runbooks and contribute to developer experience improvements
- Understand customer needs and address unique challenges and goals
- Identify product gaps and partner with internal teams on long-term solutions
- Represent the voice of customers
- Build and maintain relationships with internal and external stakeholders
- Work in a quickly changing environment
- Drive referrals from customers
Benefits
- Comprehensive medical, dental, and vision coverage
- 401k
- Unlimited flexible time off
- Equity
- Bonus
