Customer Product Engineer
The complete web3 development platform for wallets, rollups, and apps
Projects
About Alchemy
The node foundation you build everything on Supernode: Meet the web3 engine powering our suite of APIs. Read and write to the blockchain exactly as you want. Powerful write APIs Smart Wallets: Securely onboard and activate users with no seed phrase or gas fees with easy-to-use, enterprise-grade wallets. Account Contracts: Optimized ERC-4337, ERC-6900, and EIP-7702 smart contract accounts. Gas Manager: Get users to your magic moment faster by removing the biggest barrier with gas sponsorship. Bundler: Simulate and land transactions onchain, reliably at scale. Transact: 7.9x faster, 100% success rate. Transaction simulation, frontrunning protection, and real-time notifications. Transaction Simulation: Transact with confidence. Preview how transactions will behave onchain, and keep your assets safe. Reliable read APIs Subgraphs: Ship faster with a custom API for your onchain data. Never worry about subgraph downtime or lag again. NFT API: The multichain API to launch, verify, analyze, trade and display NFTs. Token API: The token data your users expect, no token list required. Available on all EVM-supported chains. Custom Webhooks: Infinite data access, precise filter controls. Transfers API: 100x faster than others. One request to get all historical transaction activity, including internal transfers. Smart Websockets: Scalable. Customizable. Easy to set up. Websocket notifications for web3 actions you care about. Webhooks: Fast, consistent push notifications. Zero missed updates. Massive savings. Developer Tools Dashboard: Reporting, alerts, analytics, and app monitoring. Sandbox: In-browser request sandbox. AlchemyAI: AI-powered tools made for web3 developers. Create Web3 Dapp: Bootstrap a dapp in 4 minutes.
Skills
About the Role
You will work closely with Alchemy's customers to ensure a great user experience and help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of customers to inform the product roadmap and aggregate feedback to product and engineering teams. In this role, you will work directly with the Account Abstraction and Wallet Services team to provide hands on product specific customer support, scale this support system, and shape feedback into product decisions. This role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers.
Requirements
- 1+ years of experience in a software development role
- Technical degree
- Experience and interest in Account Abstraction / Wallet Services
- Strong analytical skills
- Ability to understand and troubleshoot complex technical issues
- Strong communication skills with internal and external stakeholders
- Excellent people skills to monitor and measure customer performance
- Interest in technology, blockchain, crypto
- Experience with blockchain a large plus
- Founded a company or built side projects, a plus
- Experience in startups, a plus
Responsibilities
- Provide hands on technical support within the Account Abstraction product vertical
- Deliver a stellar customer experience
- Scale support through internal tooling and runbooks as well as contribute to devX improvements
- Understand customer needs and how to meet unique challenges and goals
- Determine gaps and new features to build to iterate and improve the offering, partnering with internal teams to drive long term solutions
- Be the voice of the customers
- Build and maintain ongoing relationships with complex stakeholders, both internally and externally
- Work in a quickly changing environment
- Drive referrals from customers
Benefits
- Comprehensive medical, dental, and vision coverage
- 401k
- Unlimited flexible time off
- Equity
- Bonus