Customer Operation Manager (HK)
Kody is an agentic commerce platform with embedded payments, helping businesses manage payment acceptance, cash flow, customer engagement, and operations.
Maintainer signals as of 9/2/2026
Funding history
Investors
About Kody
Kody provides an all-in-one commerce and payments platform for businesses with physical locations, particularly hospitality and other brick-and-mortar businesses. Its services include payment acceptance, financial and banking services through partners, cash-flow access via KodyCard, management tools, reporting and analytics, customer tracking, loyalty features, and conversational AI capabilities. Kody supports businesses through web- and app-based technology and offers multiple pricing plans for merchants.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage customer operations and support clients throughout their journey. You will handle customer inquiries, manage onboarding and technical implementations, conduct training, maintain operational documentation, collaborate with cross-functional teams, ensure regulatory compliance, analyze feedback and trends, and build strong client relationships.
Requirements
- Experience in customer operations, client success, account management, or related roles in fintech or payment processing
- Excellent communication and interpersonal skills
- Analytical and problem-solving abilities
- Attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Familiarity with HubSpot and Intercom
- Proficiency in Microsoft Office or Google Workspace
- Willingness to collaborate across different time zones and cultural contexts
- Customer service and continuous improvement knowledge
Responsibilities
- Serve as the main point of contact for customer inquiries and issues
- Manage client onboarding, setup, and technical implementations
- Conduct training sessions and develop educational materials
- Maintain documentation of customer interactions and operational workflows
- Collaborate with cross-functional teams to optimize processes and improve customer satisfaction
- Ensure compliance with relevant regulations and company policies
- Analyze customer feedback and trends to recommend improvements
- Build and nurture client relationships
Benefits
- Health insurance covering medical and dental care
- Work in a new office space in Admiralty
- Opportunities for career growth in leadership and strategy
- Collaborative, inclusive environment where contributions are recognised and valued
- Competitive performance bonus