Customer Experience Associate Core Services Resolutions Desk
Robinhood helps users invest in stocks, ETFs, options, and cryptocurrencies through commission-free trading with no minimum account requirements.
Maintainer signals as of 9/2/2026
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About Robinhood
Robinhood helps retail investors access financial markets through commission-free trading of stocks, ETFs, options, and cryptocurrencies. With it, users can invest with no account minimums, earn rewards through retirement accounts with matching contributions, and access advanced trading tools. Robinhood democratizes investing by making financial markets accessible to everyone, not just wealthy investors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide live support to customer experience agents through chat email and phone. You will answer questions using documented policies handle escalations issue authorized credits and refunds record case details and identify recurring issues for improvement.
Requirements
- Experience in a customer-facing role with a record of strong performance
- Excellent written and verbal communication skills
- Ability to explain concepts clearly to agents and customers
- Ability to apply documented policies and procedures during live escalations
- Ability to de-escalate tense situations with empathetic communication
- Critical-thinking and problem-solving skills
- Strong organizational skills and attention to detail
- Contact center experience preferred
- Exposure to compliance or FINRA regulations preferred
- Interest in pursuing SIE Series 7 or Series 24 licensing preferred
Responsibilities
- Support customer experience agents through chat email and phone
- Answer questions using documented policies procedures and escalation playbooks
- Resolve straightforward escalations and develop expertise with complex cases
- Teach agents how to handle similar questions independently
- Escalate situations to supervisors when appropriate
- Issue goodwill credits and refunds within authorized limits
- Log and track interactions accurately
- Identify recurring questions and process gaps