Customer Engineer
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will execute integration plans, build and deploy applications with SDKs and APIs, and connect solutions to enterprise voice, chat, and digital platforms. You will troubleshoot technical issues, maintain integrations, manage multiple workstreams, and advise customer technical stakeholders.
Requirements
- Software engineering experience with Go, Python, and/or JavaScript
- Experience using APIs and SDKs to build integrations
- Experience with AWS and Git
- Experience with enterprise customers and complex technical environments
- Ability to troubleshoot applications, APIs, cloud infrastructure, and third-party systems
- Strong communication and stakeholder-management skills
- Ability to manage multiple priorities
- Ability to collaborate across APAC markets and time zones
Responsibilities
- Execute integration designs and project plans
- Design, build, and deploy applications using SDKs, libraries, and APIs
- Integrate solutions with enterprise contact center voice, chat, and digital platforms
- Develop and maintain integrations using Go, Python, and JavaScript
- Test, troubleshoot, deploy, and maintain products and customer integrations
- Triage and resolve technical issues
- Manage multiple customer projects and technical workstreams
- Identify opportunities to simplify integrations and improve customer outcomes
Benefits
- Medical, dental, and vision coverage
- Paid parental leave
- Remote work setup budget
- Monthly wellness and communication stipend
- 20 days of vacation
- Equity