Customer Advisor
National Australia Bank is an Australian banking and financial services company serving personal, business, corporate and private wealth clients. It provides bank accounts, loans, credit cards, payments, investments, insurance, online banking and financial advice.
Projects
About National Australia Bank Limited
National Australia Bank provides personal banking products including transaction and savings accounts, home and personal loans, credit cards, insurance, online banking, international transfers and investment services. Its business and corporate offerings include business accounts, lending, merchant payments, foreign exchange, financial markets, transaction banking and specialist finance. NAB also provides private banking, investment and wealth advice solutions for high-net-worth individuals, families, businesses and corporates.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You support branches across Melbourne's Metro North area as the first point of contact for customers, travelling between Airport West, Coburg, Highpoint, Moonee Ponds, and Northland when required. You identify suitable products and services, process banking transactions, maintain accurate customer details, demonstrate digital banking options, and deliver seamless customer experiences.
Requirements
- Full-time availability five days per week, Monday to Friday
- Ability to travel between Airport West, Coburg, Highpoint, Moonee Ponds, and Northland branches
- Driver's licence
- Transport
- Passion for delivering customer experiences
- Ability to work collaboratively as a team
- Self-motivation
- Attention to detail
- Appreciation for inclusion and customer diversity
Responsibilities
- Support Metro North branches as the first point of contact for customers
- Travel between branches to cover planned and unplanned leave
- Identify suitable customer products and services, including account opening and unsecured lending
- Process banking transactions
- Maintain accurate and up-to-date customer details
- Demonstrate self-service and digital banking options
- Undertake ongoing training and development
Benefits
- Banking and financial services discounts, including competitive rates and reduced fees on home loans, credit cards and insurances
- Discounted offers on travel, fitness, events and technology
- Parental leave
- Religious leave
- Special leave
- Sporting activities leave
- Volunteer leave
- Health and wellbeing benefits
