CS Systems Planning Business Transformation Promotion Voice and Text
Japanese fintech company operating the PayPay mobile payments service.
Maintainer signals as of 9/2/2026
About PayPay Corporation
PayPay Corporation develops and provides electronic payment services, including the PayPay mobile payment platform. It was founded on June 15, 2018, is headquartered in Tokyo, Japan, and currently operates an active financial-services platform integrating payments with card, banking, securities, and insurance offerings.
Skills
About the Role
Improve customer-support systems and operations using AI, CRM platforms, and related technologies. The role covers requirements definition, development coordination, specification review, testing and acceptance, and the design, development, improvement, and release of generative AI chatbots and voice bots using Genesys, PKSHA, Salesforce, and future AWS-based capabilities.
Requirements
- Experience designing and operating CRM integrations such as Salesforce with external systems through APIs, or implementing and operating AI-based natural-language processing.
- Experience designing and operating call systems or text-based response systems.
- Experience driving business-transformation projects.
- At least two years of experience defining system requirements.
- Ability to translate business needs into technical solutions.
- Self-directed learning and willingness to adopt current technologies.
- Strong teamwork and collaboration skills.
Responsibilities
- Define business, functional, non-functional, and technical requirements for AI-enabled customer-support initiatives.
- Evaluate specifications for generative AI and AI-assist customer-support systems and tools.
- Coordinate requirements, review specifications, and drive development with internal teams and external vendors.
- Plan testing, conduct or support user acceptance testing, and make acceptance decisions.
- Ensure alignment between customer-support operations and systems with planning stakeholders and frontline staff.
- Design, develop, improve, and release generative AI chatbots and voice bots.
- Translate business requirements into technical implementations.
- Contribute to architecture design for future AWS-based builds and internal development.
Benefits
- Hybrid workstyle.
- Super-flexible working hours with no core time.
- Annual paid leave of 14 days in the first year, prorated by joining month and available from the start date.
- Personal leave.
- Social insurance, including health, pension, employment, and workers' compensation insurance.
- Corporate defined-contribution pension plan.