Credit Card Competence Center Specialist

Skills

About the Role

You will serve as the first contact for telephone enquiries about credit cards. You will guide internal and external customers from account opening through cancellation, process card changes such as cancellations and limit adjustments, support advisers with complex cases, and resolve complaints pragmatically.

Requirements

• Completed commercial vocational training with experience in financial services and/or administration
• Customer advisory skills
• Excellent written and spoken German
• French and/or Italian at B2 level

Responsibilities

• Answer telephone enquiries from internal and external customers
• Handle credit-card changes such as cancellations and limit adjustments
• Support customer advisers in physical sales with complex cases
• Receive complaints and develop simple, pragmatic solutions

Benefits

• Six weeks of vacation and the option of unpaid leave
• Part-time, job-sharing, and top-sharing arrangements
• Home office in many areas
• 18 weeks of fully paid maternity leave and four weeks of paternity leave
• Preventive health offerings, ergonomic workspaces, and support during extended absences
• Free Half Fare Travelcard or discounted GA Travelcard
• Discounted bicycle, car-sharing, and electric-car offers
• Employee vouchers worth up to CHF 500 per year
• Preferential mortgage interest and free accounts, credit cards, and custody accounts

Hiring Process

Online application with CV and relevant documents → confirmation of receipt → application review within two to three weeks → first interview → second interview if both parties have a positive impression → telephone offer, email confirmation, and online contract package.