Control Center Assistant
Oak Ridge National Laboratory (ORNL) is a U.S. Department of Energy national laboratory conducting multidisciplinary research in computing, AI, energy, materials, nuclear science, neutron science, isotopes, and national security.
Funding history
Investors
About Oak Ridge National Laboratory
ORNL is a government-owned, contractor-operated U.S. Department of Energy research laboratory in Oak Ridge, Tennessee. UT-Battelle operates ORNL for DOE; the laboratory currently provides AI and high-performance-computing capabilities alongside science and engineering research infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will receive and communicate emergency and non-emergency assistance requests in the Laboratory Emergency Response Center. You will operate telephone, radio, alarm, and computer systems; dispatch resources; monitor responders; provide telephone medical assistance; issue visitor badges; and maintain required forms and logs while working rotating shifts.
Requirements
- AA/AS degree or certifications in Public Safety Telecommunicator, Fire Service Communicator, and Emergency Medical Dispatcher
- At least five years of customer service or call center experience, or an equivalent combination of education and experience
- Valid Tennessee driver's license
- Ability to obtain and maintain Department of Energy clearance
- Pass a pre-placement drug test and participate in ongoing random drug testing
Responsibilities
- Operate a multi-line telephone system for emergency and non-emergency calls
- Operate and monitor facility safety, fire, radiation, and utility alarm systems
- Communicate through multiple radio transmitters and receivers
- Obtain accurate information from callers
- Determine call types and dispatch appropriate resources
- Monitor responder locations, status, and needs
- Provide emergency medical assistance by telephone
- Update and dispatch information using computer resources
- Make emergency notifications and initiate protective actions
- Issue badges and assist with site access
- Maintain required forms and logs
Benefits
- Medical plan
- Retirement plans
- Flexible work hours
- On-site fitness facilities
- On-site banking facilities
- On-site cafeteria facilities
- Prescription drug plan
- Dental plan
- Vision plan
- 401(k) retirement plan
- Contributory pension plan
- Life insurance
- Disability benefits
- Vacation and holidays
- Parental leave
- Legal insurance with identity theft protection
- Employee assistance plan
- Flexible spending accounts
- Health savings accounts
- Wellness programs
- Educational assistance
- Relocation assistance
- Employee discounts