Compliance Manager (Customer Due Diligence)
StraitsX provides regulated stablecoin payment infrastructure for global fintechs and institutions using blockchain technology.
Projects
About StraitsX
StraitsX helps global fintechs and institutions build cross-border payment solutions using regulated stablecoins. Users can mint, redeem, and transfer stablecoins for multiple currencies, access programmable payment flows, and connect with banking partners across Southeast Asia. StraitsX operates under Major Payment Institution licenses from the Monetary Authority of Singapore.
Skills
About the Role
You will lead and manage a team of CDD analysts, overseeing their workload, coaching, and professional development. You will serve as the final quality gate for high-risk onboarding cases across corporate customers, individuals, and card programs before escalation to the Head of Compliance. You will prepare comprehensive case details for the Due Diligence Committee and attend its meetings. You will author and maintain the onboarding playbook used by the Onboarding and Account Operations teams, oversee end-to-end periodic reviews and ongoing monitoring workflows, and ensure a clear division of responsibilities between Compliance and Operations. You will manage due diligence tooling and vendor governance, including name-screening configurations, work with Product to deploy features responsibly, and drive cross-functional projects to improve due diligence processes, policies, and systems.
Requirements
- 5-8 years of AML/CDD/KYC experience within banking, payments, FinTech, or another regulated financial services environment
- At least 1-2 years of direct experience managing or leading a team
- Comfort making sound judgment calls in ambiguous areas, balancing regulatory intent with business realities
- Exceptional written communication skills with the ability to draft detailed case packs
- Bachelor's degree or equivalent professional experience
- Active CAMS (or equivalent) certification preferred
- Experience with card-issuing or card program due diligence preferred
- Prior exposure to digital assets, stablecoins, or cross-border payments preferred
Responsibilities
- Lead and manage the CDD Analyst team, overseeing workload distribution, coaching, and professional development
- Serve as the final quality gate for high-risk onboarding cases before escalation to the Head of Compliance
- Prepare comprehensive case details for the Due Diligence Committee and attend its meetings
- Develop, author, and maintain the onboarding playbook for the Onboarding and Account Operations teams
- Oversee end-to-end periodic reviews and ongoing monitoring workflows
- Ensure a clear division of responsibilities between Compliance and Operations
- Manage due diligence tooling and vendor governance, including name-screening configurations
- Collaborate with Product to deploy tools and features responsibly
- Drive cross-functional projects to improve due diligence processes, policies, and system capabilities
