Community Manager (MMORPG)

Skills

About the Role

You will build and nurture the player community across Discord, TikTok, Twitter/X, Reddit, YouTube, Instagram and Steam. You will run events, manage moderators and volunteers, perform influencer outreach, create and share compelling content, prepare weekly community reports, and surface player insights to inform development. Expect to play the game regularly and engage with players in real time, including evenings and weekends.

Requirements

• Extensive experience playing MMOs with understanding of guilds, housing culture, cosmetic fashion and endgame loops
• Managed a Discord community of 5,000+ members, including moderation, event running, bot setup, and late-night moderation
• Experience managing a video game community and ideally participation in a game launch
• Ability to create short-form video and edit clips into TikToks or Reels using tools like CapCut, Premiere or DaVinci
• Familiarity with meme culture and ability to write authentic, person-like social posts
• Self-starter who proactively engages on platforms such as Reddit
• Media training and the ability to engage productively with critical community feedback
• Willingness to play the game frequently

Responsibilities

• Manage and grow an existing community of 25,000+ members
• Lead and support moderators and community volunteers
• Oversee messaging and communications across multiple platforms for releases, updates, and events
• Plan and run 2-3 community events such as housing showcases, outfit contests, group play sessions, and screenshot challenges
• Perform influencer outreach, track responses, and follow up to build relationships
• Craft and post authentic Reddit threads to spark conversations
• Prepare weekly community reports highlighting feedback themes, sentiment trends, content performance, and growth
• Manage and cultivate activity in the Community Hub
• Collaborate with guilds across platforms and integrate them into the game
• Develop Discord engagement loops including guilds, factions, weekly challenges, leaderboards, and rewards
• Curate and feature user-generated content including fan art, housing tours, fashion spotlights, and meme roundups
• Run a Content Creator Program offering early access and spotlight features
• Relay player insights and feedback to the development team
• Create media training and vetting programs for team members with public profiles
• Manage social media channels and use scheduling tools to share content
• Collaborate with content creators and streamers and promote their work across the community

Benefits

• Remote work (UK timezone preferred, EU/NA overlap required)
• Flexible hours