Social Content and Community Manager

Skills

About the Role

You will write sharp, native content for Harvey's owned and employee channels and turn launches into coordinated posts. You will also run the social inbox, moderate communities, set up escalation paths, do social listening, and report on content performance and community health.

Requirements

• 3+ years in social content, community management, or similar role
• Exceptional short-form writing and editorial judgment with portfolio
• Hands-on experience managing social inbox and online communities
• Sound judgment about confidentiality and escalation
• Experience with social management and listening tools such as Sprout Social, Hootsuite, Brandwatch
• Comfort using analytics and engagement data
• Experience working across Marketing, Comms, Customer Success, Sales, and Legal

Responsibilities

• Write copy for owned channels such as LinkedIn, Instagram, and X
• Write copy for employee and advocacy channels
• Turn launches into sets of channel-native posts
• Work with the Social Manager on social creative and campaigns
• Maintain a content calendar
• Monitor and respond to DMs, comments, and mentions
• Build response guidelines, tone standards, and saved replies
• Run triage and escalation paths to internal teams
• Moderate communities and enforce guidelines
• Engage relevant legal, legal tech, and AI communities
• Grow a network of customers, advocates, and creators
• Run social listening and share insights
• Track and report content performance and community health

Benefits

• Equity