Head of Community, EMEA

Skills

About the Role

You will lead OpenAI's community presence across EMEA, set an evidence-based community strategy, and build high-trust relationships with power users. You will oversee the Student Collective, shape SMB and Pro subscriber programs, hire and develop regional and local community teams, and route insights and stories into product, marketing and other teams.

Requirements

• 10+ years building, leading or scaling communities, user programmes or ecosystem initiatives across EMEA
• Experience hiring and developing community teams, managing contractors and agencies
• Excellent executor in ambiguous fast-moving environments
• Strong qualitative judgement
• Excellent written and verbal communication
• Comfortable working across markets, cultures and time zones and willing to travel
• Strong interest in AI and familiarity with ChatGPT or other AI tools
• Preferred: experience with student, campus, youth, creator, developer or power-user communities
• Preferred: strong network across EMEA communities
• Preferred: fluency in additional EMEA languages

Responsibilities

• Map the EMEA community landscape and build the community strategy
• Build high-trust relationships with power users
• Define expansion logic for communities and fandoms
• Develop country and regional priorities with country leads
• Create repeatable playbooks for community programs
• Lead regional community programs with country leads and global program leads
• Oversee the Student Collective across EMEA
• Shape and deliver SMB and Pro subscriber programs
• Source and curate use cases and stories
• Synthesise patterns and publish regular updates
• Route learnings to cross-functional teams
• Hire, support and develop regional and market teams
• Build systems, dashboards and processes to run EMEA Community
• Manage agencies and identify needs for additional capacity