Commercial Account Onboarding Associate
Stablecoin rails for real-world payments.
Projects
About StraitsX
StraitsX is a Singapore-headquartered provider of regulated stablecoin and digital-payment infrastructure. It issues fiat-backed stablecoins including XSGD, XUSD, and XIDR, and provides settlement, wallet, dedicated virtual accounts, card issuance, QR-payment connectivity, OTC trading, and API services.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will deliver a smooth, efficient and compliant onboarding experience for clients, acting as their primary point of contact from first engagement to account activation. You will work with Sales, Compliance, Legal and Account Operations, track onboarding metrics, and recommend improvements to processes, systems and products.
Requirements
- 1-2 years of experience in banking, financial services, fintech, payments, or Web3, preferably in corporate client onboarding, KYB, or account operations
- Strong commitment to client experience and issue resolution
- Excellent interpersonal and stakeholder management skills
- Strong organizational skills to manage multiple onboarding cases accurately
- Comfortable in a fast-paced environment with a proactive approach to problem-solving
- Data-driven approach to monitoring performance
- Excellent written and verbal English; Mandarin is an advantage
- Familiarity with CRM platforms and onboarding tools; HubSpot is an advantage
Responsibilities
- Serve as primary point of contact for clients throughout onboarding
- Work with Sales, Compliance, Legal and Account Operations to gather documentation and resolve issues
- Facilitate onboarding in line with internal policies and regulatory requirements
- Identify opportunities to streamline onboarding workflows and reduce turnaround times
- Track onboarding metrics, maintain accurate records and adhere to SLAs
- Gather client feedback and recommend improvements to processes, systems and products