Cloud Operations & Support Engineer (L1 / L2)
Bitdeer is a NASDAQ-listed (BTDR) high-performance computing and Bitcoin mining company headquartered in Singapore. It provides end-to-end Bitcoin mining solutions (mining hardware like SEALMINER, Minerbase containers, cloud mining, hosting, and mining farm/data center operations) as well as AI Cloud services offering GPU compute (NVIDIA GB200 NVL72, B200, H200, H100) for AI training and deployment. Its customers range from individual and institutional Bitcoin miners to enterprises and developers needing scalable AI/ML compute infrastructure.
Funding history
Investors
About Bitdeer
Bitdeer Technologies Group is a NASDAQ-listed (ticker: BTDR) technology company headquartered in Singapore that describes itself as a "world-leading" high-performance computing platform and Bitcoin mining services provider. The company is vertically integrated across the value chain, spanning IC design and hardware manufacturing (its own SEALMINER ASIC miners and Minerbase mobile cooling containers), infrastructure construction and cloud mining, and artificial intelligence/high-performance computing. Bitdeer handles the full range of mining-related processes for its customers, including equipment procurement, transport logistics, datacenter design and construction, equipment management, and daily operations, and offers institutional services, a hash rate market, and a miner rights trading marketplace via its mobile apps (Bitdeer App and Minerplus App). Since 2013 Bitdeer has built more than 30 data centers globally and currently operates 9 large-scale data centers (including one of North America's largest) with roughly 3GW of diversified energy capacity and tens of exahashes of managed hash rate, with major operations in the United States, Bhutan, Norway, Canada, Malaysia, and Ethiopia. Since 2023 it has also been expanding a global AI infrastructure business (Bitdeer AI Cloud), powered by thousands of NVIDIA GPUs (including GB200 NVL72 and B200, with GB300 NVL72 and B300 planned), offering turnkey AI datacenter solutions and GPU cloud compute for AI training and deployment starting at around $2/hour. Bitdeer serves both individual/retail Bitcoin miners and institutional clients, as well as AI developers and enterprises seeking scalable, energy-efficient compute.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the front line for a public-cloud GPU platform, handling customer tickets while monitoring platform health and responding to alerts. You will triage and troubleshoot issues across GPU instances, virtual machines, bare metal, networking, CUDA, storage, billing, and quotas, escalate incidents, maintain runbooks, and report operational metrics in a rotating 24/7 schedule.
Requirements
- 1+ years of experience in cloud or technical support, NOC, or IT operations
- Strong new graduates considered for L1
- Linux, networking, and cloud fundamentals
- Familiarity with GPU, CUDA, containers, virtual machines, bare metal, or storage
- Strong written English and customer communication
- Willingness to work follow-the-sun shifts
Responsibilities
- Handle customer support tickets and requests
- Triage, troubleshoot, and resolve customer issues within SLA targets
- Monitor platform health and respond to NOC alerts
- Assess incident severity and initiate incident handling
- Provide customer-facing status updates
- Troubleshoot GPU instances, virtual machines, bare metal, networking, drivers, CUDA, storage, billing, and quota issues
- Escalate issues with complete context
- Maintain runbooks, knowledge bases, and canned responses
- Participate in a 24/7 follow-the-sun shift rotation
- Track and report ticket and alert metrics
Benefits
- Attractive welfare benefits