Client Service Associate - Prime
BitGo provides institutional-grade digital asset custody, wallets, staking, trading, and settlement services through regulated infrastructure and qualified custodians.
Projects
About BitGo
BitGo delivers digital asset infrastructure including qualified custody from regulated trust companies, multi-signature wallet technology, institutional staking services, prime brokerage trading and lending, and real-time settlement through the Go Network platform.
Skills
About the Role
You will manage all aspects of daily client business with BitGo Prime, including loan processing, trade settlement, payments, reconciliation, and reporting. You will interact with external clients every day and liaise with internal stakeholders such as Compliance, Finance, Risk, Support, Sales, and Technology. You will onboard new clients and counterparties, identify service issues in loan and trade processing, and ensure timely, accurate resolution of client requests. You will perform month-end billing, ensuring timely payments and receipts, and develop strong relationships with Prime Brokerage clients built on trust. You should be comfortable working weekend and night shifts on a rotational shift policy.
Requirements
- 5+ years experience in Prime Brokerage or similar financial service
- Experience interacting with clients
- Ability to manage competing priorities in a fast-moving, dynamic start-up environment
- Hands-on Excel or Google Sheets experience; macro programming exposure is a plus
- Genuine interest in financial services and cryptocurrency; crypto experience professionally or personally is a plus
- Incredible attention to detail and organizational skills
- Ability to effectively interact with others in a pleasant, professional manner
- Ability to understand and explain complex asset flows and procedures
- Bachelor's degree from an accredited university, or equivalent experience
Responsibilities
- Manage all aspects of daily client business with BitGo Prime, including loan processing, trade settlement, payments, reconciliation, and reporting
- Interact with external clients daily and liaise with internal stakeholders including Compliance, Finance, Risk, Support, Sales, and Technology
- Onboard new clients and counterparties
- Identify service issues stemming from breakdowns in loan and trade processing
- Manage requests from multiple clients while providing excellent client service
- Communicate issues and ensure timely, accurate resolution
- Perform month-end billing, ensuring timely payments and receipts
- Develop relationships with Prime Brokerage clients to build a high level of trust
Benefits
- IT equipment support for work
- Meal and commute allowance
- Medical Insurance
- Well-being allowance (medical, wellness and fitness aspects)
- Free snacks in the Bangalore office