Card Operations Manager
Skills
About the Role
You will own end-to-end physical card program operations, working directly with card manufacturers, processors, payment networks, and vendors. You will lead manufacturer implementations, manage onboarding timelines, run billing and reporting, resolve escalations, maintain project trackers and vendor syncs, and ensure compliance and operational scale.
Requirements
- 4–7 years of experience in card operations, payments operations, or related fintech or financial services function
- Deep familiarity with physical card issuance and card network rules
- Experience managing card manufacturer relationships
- Exceptional project management skills
- Clear and confident communication with vendors and clients
- Ability to thrive in ambiguity and build processes
- Experience working cross-functionally with engineering and product teams is a strong plus
- Exposure to stablecoin or crypto-native card programs is a bonus
Responsibilities
- Own physical card program operations end-to-end
- Work with card manufacturers, processors, payment networks, and vendors to monitor performance and resolve escalations
- Lead manufacturer implementations and onboarding
- Manage end-to-end physical card billing operations and vendor reporting
- Maintain project trackers, run weekly vendor syncs, and deliver regular status reports
Benefits
- Unlimited time off with a required minimum of 10 days
- Flexible working and work from home option with home office stipend
- Comprehensive health dental and vision plans for US employees
- 100% company subsidized life insurance
- 401(k) with 4% company match
- Equity option plan
- Bonus eligibility
- Company-issued Rain card for testing
- Eligible health and wellness spending
- Team and company offsites and summits