Business Value Strategy and Operations

Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.

San Francisco, United States
About Sierra

Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.

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Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will partner with sales teams and customers during enterprise sales cycles. You will develop customer-specific value frameworks, build ROI models and investment cases, and quantify operating-cost, revenue, and customer-loyalty outcomes. You will also create repeatable industry business cases and establish the business value framework.

Requirements

  • 5+ years of experience in value engineering, monetization strategy, consulting, strategic finance, or a similar role
  • Advanced financial modeling and analytical skills
  • Experience supporting complex enterprise sales cycles and engaging senior decision-makers
  • Ability to partner with sales teams and customer stakeholders across finance, operations, and executive leadership
  • Degree in Business Administration, Finance, Economics, or a related field, or equivalent professional experience

Responsibilities

  • Partner with sales teams and customers throughout enterprise sales cycles
  • Develop customer-specific value frameworks
  • Build ROI models and investment cases using operating and financial metrics
  • Translate business impact into measurable cost, revenue, and customer-loyalty outcomes
  • Create scalable industry-specific business cases
  • Establish the business value framework

Benefits

  • Flexible unlimited paid time off
  • Medical, dental, and vision benefits for employees and their families
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family building benefits through Carrot
  • Lunch, snacks, and coffee
  • Discretionary benefit stipend
  • Free alphorn lessons
  • Equity plans
Business Value Strategy and Operations at Sierra | JobStash