Backend Engineer Ops

Skills

About the Role

You will design and build internal applications, tools, backend services, and APIs that help operations teams work efficiently. You will integrate Retool, Zendesk, and other systems, use AI capabilities to automate workflows, create analytics features, and own solutions from design through deployment, monitoring, and iteration. You will collaborate with operations stakeholders, write well-tested code, participate in code reviews and mentoring, and join an on-call rotation.

Requirements

• 5+ years of software engineering experience building and shipping production applications
• Proficiency in Python, TypeScript, Node.js, or similar programming languages
• Experience building full-stack applications with modern frameworks such as React or Next.js
• Understanding of backend architecture, API design, and database systems including PostgreSQL and Redis
• Experience integrating LLMs, building AI-powered features, or applying AI to business problems
• Experience building internal tools or working with non-technical stakeholders
• Product sense and user empathy to translate business requirements into technical solutions
• Familiarity with cloud infrastructure, preferably AWS, and DevOps practices
• Communication skills and ability to work cross-functionally
• Experience with Retool, Zendesk, or similar internal tooling platforms is a plus

Responsibilities

• Design and build internal applications and tools for operations teams
• Develop scalable, reliable backend services and APIs
• Build integrations with Retool, Zendesk, and other operational systems
• Leverage AI tooling to automate workflows and improve operator productivity
• Create data-driven features and analytics for operational insights
• Collaborate with operations stakeholders to gather requirements and iterate on solutions
• Write clean, maintainable, well-tested code
• Participate in code reviews, mentor team members, and contribute to engineering culture
• Own features from design through deployment, monitoring, and iteration
• Participate in an on-call rotation to resolve critical internal-user issues

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental, and vision insurance coverage for employees
• Partial medical, dental, and vision insurance coverage for dependents
• One Medical annual membership
• 401(k) with employer match
• Fertility HRA up to $10,000 per year
• Paid parental leave
• Pet insurance
• In-office lunch, snacks, and drinks
• Relocation support to New York City or San Francisco as needed