Associate Product Manager

Skills

About the Role

You will improve back-office software used for operational workflows. You will map pain points, analyze feedback and usage data, prioritize roadmap items, define product requirements, manage sprint execution, improve internal and third-party platforms, support data availability, automate manual processes, and monitor performance KPIs.

Requirements

• 3–5 years of experience in product management business analysis operations analysis or a similar role
• Exposure to internal tooling or enterprise software is a plus
• Bachelor's degree in Business Computer Science Engineering or a related field
• Translate complex technical concepts for non-technical users and business needs into technical requirements
• Use data to analyze processes validate assumptions and support product decisions
• Manage competing priorities in a fast-paced environment

Responsibilities

• Map workflows and identify operational pain points
• Analyze user feedback operational metrics and system usage data
• Prioritize the internal tools roadmap
• Translate business needs into product specifications user stories process flows and acceptance criteria
• Partner with engineering during sprint planning stand-ups reviews and retrospectives
• Enhance user management eKYC fraud and risk management and dashboard platforms
• Optimize and integrate enterprise tools including Freshdesk Kissflow Hyperverge Estuary ReTool and ComplyAdvantage
• Ensure data sources are available accessible and reliable
• Automate redundant manual processes
• Define and monitor KPIs for task processing time error rates and user satisfaction
• Use analytics and post-launch feedback to improve products