Associate Branch Manager Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage branch business, profitability, budgets, sales, operations, and customer service. You will build customer relationships, develop local business prospects, execute marketing campaigns, resolve escalations, support audits, guide branch personnel, and ensure regulatory and internal compliance.
Requirements
- 6 to 8 years of branch-handling experience at a reputed bank
- MBA
- Interpersonal and communication skills
- Knowledge of internal and external regulations
- Computer knowledge
Responsibilities
- Drive branch business, customer service, sales, operations, and profitability
- Implement branch strategy and marketing plans
- Manage branch profit and loss and operating budgets
- Generate sales across banking products and third-party products
- Build and manage relationships with key customers
- Upsell and cross-sell products to achieve branch targets
- Develop local business prospects and expand asset and liability portfolios
- Address escalated customer queries and grievances
- Liaise with local authorities, RBI, and other banks
- Support branch audits and address audit deviations
- Guide branch personnel on relationship management, sales, service, and compliance
- Monitor team performance and provide feedback
Benefits
- Flexible working