Analyst, Retail Client Experience Management
BlackRock is the world’s largest asset manager, operating the IBIT bitcoin ETF and the BUIDL tokenized fund.
Projects
About BlackRock
BlackRock (blackrock.com) is the world’s largest asset manager, with production digital-asset businesses: the IBIT spot bitcoin ETF, the BUIDL tokenized money-market fund (with Securitize), and tokenization initiatives.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will respond to account and product inquiries by phone, help customers use digital service channels, and process shareholder transactions accurately. You will conduct account research, respond to written inquiries, distribute reports, partner with internal teams on service quality, and complete assigned ad-hoc projects.
Requirements
- Knowledge of the mutual-fund industry
- Ability to work in a fast-paced environment, multitask, and meet deadlines
- Verbal and written communication skills
- Customer service
- Ability to work flexible weekday shifts and limited overtime
Responsibilities
- Respond to telephone inquiries about accounts, legal requirements, fund operations, and products
- Help customers navigate the website and voice-response unit
- Partner with internal teams to meet quality standards
- Process shareholder telephone transactions using the transfer-agency system
- Check transaction accuracy
- Conduct account research and respond to written customer inquiries
- Support report distribution and ad-hoc projects
Benefits
- Annual discretionary bonus
- Healthcare
- Leave benefits
- Retirement benefits
- Retirement plan
- Tuition reimbursement
- Support for working parents
- Flexible Time Off
- Support to obtain FINRA licenses