Analyst Customer Service Specialist Dedicated Servicing Bizcare Group CSH
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage corporate banking customer enquiries from receipt through closure, provide accurate advice, and coordinate with internal stakeholders and vendors to meet service-level agreements. You will identify process gaps, investigate root causes, follow up on corrective actions, and support assigned projects.
Requirements
- Diploma or degree with at least 4 years of corporate banking client servicing experience
- Knowledge of corporate banking products, processes, and end-to-end flows
- Communication and interpersonal skills
- Change management knowledge
- Analytical skills
- Relationship management skills
Responsibilities
- Own and resolve customer enquiries from receipt through closure within service-level agreements
- Provide prompt and accurate advice and value-added services
- Build and strengthen customer relationships through exemplary service
- Collaborate with stakeholders to resolve customer queries and provide solutions
- Identify process gaps, review root causes, and drive process improvements
- Support assigned projects and tasks