AML Fraud Analyst
Skills
About the Role
You will act as the frontline defender against financial crime, managing high-priority investigations and white-glove VIP escalations via Zendesk. You will monitor high-value and on-chain transactions, execute deep-dive investigations with tools like Elliptic and Sardine, optimize KYC onboarding using Sumsub, maintain documentation and SARs, and collaborate with Compliance and Operations to unblock issues.
Requirements
- 3+ years of experience in AML, Fraud, or Risk Operations
- Hands-on proficiency with Sumsub, Elliptic, Sardine, or similar platforms
- Mastery of Zendesk for managing complex ticket lifecycles
- Analytical ability to spot patterns in data and transaction behavior
- Exceptional written and verbal English and discretion with high-net-worth individuals
- Ability to stay calm under pressure, navigate ambiguity, and make decisive risk-based decisions
Responsibilities
- Own end-to-end resolution of high-priority VIP escalations via Zendesk
- Conduct real-time monitoring of high-value transactions and blockchain data to detect money laundering and fraud
- Engage directly with VIP clients to resolve account restrictions and collect documentation
- Optimize premium user onboarding using Sumsub and automated KYC workflows
- Execute deep-dive investigations using Elliptic and Sardine to analyze on-chain transactions
- Maintain rigorous documentation and reporting standards for investigations and Suspicious Activity Reports
- Collaborate with Compliance and Operations teams to clear bottlenecks during high-volume periods
Benefits
- meaningful equity