EDD Specialist Customer Operations

Skills

About the Role

You will perform in-depth enhanced due diligence reviews on high-risk clients and accounts, verifying sources of funds and identifying risk factors. You will conduct blockchain investigations using tools such as Chainalysis, Elliptic and Crystal Blockchain to assess transaction flows and exposure. You will handle end-to-end case reviews within Transaction Monitoring, escalate cases for full EDD or Suspicious Activity Reports when required, and prepare comprehensive investigative reports for internal stakeholders and regulators. You will analyze customer profiles across the customer lifecycle, assign risk ratings, maintain accurate records, and use OSINT and other advanced tools to identify and investigate suspicious activity. You will stay current with global AML/CTF regulatory changes and support refinement of EDD and risk assessment methodologies.

Requirements

• Bachelor's degree in Finance Business Law or related field
• CAMS ICA or equivalent AML certification highly preferred
• 3-5 years of experience in an EDD role preferably within fintech
• Hands-on experience with crypto transaction monitoring and blockchain analytics tools such as Chainalysis Elliptic or Crystal Blockchain
• Ability to review user profiles identify on-chain risk exposures and prepare full EDD assessments
• Strong analytical and problem-solving abilities
• Excellent communication and report-writing skills
• Discretion in handling sensitive information
• Familiarity with global regulatory frameworks such as FATF FinCEN and FCA
• Proficiency in OSINT research tools and methodologies

Responsibilities

• Perform in-depth EDD reviews on high-risk clients and accounts
• Conduct blockchain investigations using Chainalysis Elliptic and Crystal Blockchain
• Perform end-to-end case reviews within Transaction Monitoring and escalate to full EDD when indicated
• Investigate potential red flags identified during onboarding monitoring or alerts
• Analyze customer profiles and assign appropriate risk profiles
• Prepare comprehensive investigative reports for stakeholders auditors and regulators
• Escalate cases for Suspicious Activity Reports or equivalent filings
• Collaborate with Compliance FinCrime and Operations to enhance internal controls and policies
• Support development and refinement of EDD and AML/CTF frameworks
• Maintain accurate and up-to-date records of investigations and findings

Benefits

• 22 days annual leave plus 6 company days and bank holidays
• Comprehensive health insurance plans
• Extensive benefits program
• Flexible work schedule and remote work options
• Modern offices and co-working spaces across six countries
• Working equipment provided